Effective Date: 1st December 2024
At kromonline.com, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide you with a personalized shopping experience:
- Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, phone number, shipping address, and payment details.
- Browsing Information: We collect data on how you interact with our website, including IP address, browser type, device information, and browsing behavior using cookies and other tracking technologies.
- Payment Information: For processing orders, we collect payment details, including credit card information or mobile payment data.
2. How We Use Your Information
We use your information for the following purposes:
- To process orders: We use your personal and payment information to process and fulfill your orders.
- To improve your experience: We analyze your browsing and purchasing habits to personalize our website content and make product recommendations.
- To send communications: We may send order confirmations, updates, promotional offers, and newsletters. You can opt out of marketing emails at any time.
- To ensure security: We use your information to protect against fraud and unauthorized transactions.
3. How We Protect Your Information
We take the security of your personal information seriously and implement a variety of security measures to maintain its confidentiality. These include:
- Encryption: All payment information is transmitted via secure SSL (Secure Socket Layer) encryption.
- Access Control: We restrict access to personal data to authorized personnel only.
- Secure Servers: Our website is hosted on secure servers with firewalls and other security protocols.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with third parties under the following circumstances:
- Service Providers: We may share information with trusted third-party companies that assist with order fulfillment, payment processing, shipping, and customer service.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as in response to a court order or government investigation.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our site. These technologies help us:
- Track your preferences and shopping cart contents.
- Analyze website traffic and user behavior.
- Serve relevant advertisements.
You can control the use of cookies through your browser settings. However, disabling cookies may affect some features of our website.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request to update or correct any inaccurate information.
- Deletion: You can request the deletion of your data, subject to certain conditions.
- Opt-out: You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
To exercise any of these rights, please contact us at support@kromonline.com.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@kromonline.com
Phone: +233 (0)538999972
Address: Kumasi, Ghana