Pixie cut wig

Cancellation/Return/Exchange Policy

At Brightened Collection on Kromonline, we aim to provide a hassle-free experience. If you need to cancel, return, or exchange your order, here’s what you need to know:

Cancellation Policy:

1. Order Cancellation:
   • You can cancel your order within 24 hours of placing it.
   • To cancel, please contact us immediately at [Kromonline's support email or phone number] with your order details.
2. After Shipment:
   • Once your order has been shipped, it cannot be canceled, but you can return it for a refund as per our Return Policy below.

Return Policy:

1. Eligibility for Returns:

   • Items can be returned within 14 days of delivery.
   • The product must be unused, in original condition, and with all tags and packaging intact.

2. Non-Refundable Items:

   • Products that are damaged, worn, or altered are not eligible for return.
   • Sale items or gift cards are non-returnable.

3. Return Process:

   • To initiate a return, please contact us with your order number and reason for return.
   • After receiving and inspecting the returned item, we will issue a refund to the original payment method.
   • Refunds may take 5-7 business days to reflect in your account.

4. Shipping Costs:

   • Shipping fees are non-refundable unless the item was faulty or damaged on arrival.
   • The customer is responsible for the cost of return shipping unless it was a mistake on our part.

Exchange Policy:

1. Eligibility for Exchanges:

   • Items can be exchanged within 14 days of receiving your order.
   • The item must be unused, undamaged, and in its original packaging.

2. Exchange Process:

   • To exchange an item, contact us with your order details and the item you wish to exchange.
   • Once we receive the returned item, we’ll process the exchange and ship the new product to you.

3. Shipping Costs for Exchanges:

   • The customer is responsible for the shipping cost of returning the original item.
   • For exchanges, the shipping fee for the new item may apply.

For further assistance with cancellations, returns, or exchanges, please contact our customer support team on Kromonline. We're here to ensure you have the best shopping experience!